Troublshooting information needed for network installation issues

From the Workstation:
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1. A copy of the licpath.lic file (c:\Program Files\<Productname>\licpath.lic)   Note: All licpath.lic files for all applications on the workstation should be the same.

2. The contents of the system variables. System Information is a good source for this. Follow these instructions to create a report of the workstations Environment Variables:
a. Press the Windows Key, plus the letter “r”, to bring up the Run dialog. (The Windows Key is on the keyboard between the Ctrl and Alt keys on the left side of the keyboard.)
b. In the Run box, enter msinfo32.exe and click OK.
c. From the File menu choose Save.
d. Save it with a name such as SystemInfo.nfo.

3. The string value for the “ADSKFLEX_LICENSE_FILE” string in the Windows Registry on the workstation.
a. In the Windows Registry Editor, browse to:
HKEY_LOCAL_MACHINE\SOFTWARE\FLEXlm License Manager
b. Right-click this Windows Registry key and choose export.
c. Save it as a text file with a name such as FLEXlm.reg.

4. The ADLM error log file. To find the ADLM error log go through the following steps:
a. Press the Windows Key, plus the letter “r”, to bring up the Run dialog. (The Windows Key is on the keyboard between the Ctrl and Alt keys on the left side of the keyboard.)
b. In the Run box, enter “%allusersprofile%\Application Data” and click OK.
c. Browse to the Autodesk folder, and then the Adlm folder.
d. Find the file REVIT2011ENUAdlm.log.

5. If you can launch the program on the Workstation, include the Program Information Properties from the Products Product Information dialog box:
a. From the Help Menu choose About Autodesk product.
b. Choose the Product Information button.
c. Choose the Save As button.
d. Browse to the location you want to store this file.
e. Give it a file name of ProductInfo.txt.
f. Choose the Save button. (If there is no save button, take a screenshot.)
g. Choose the Close button.

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From the Server:
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1. A host ID file from the System Settings tab of LMTOOLS on the license server. Please save this as a text file with a name such as SysSet.txt.

2. A copy of the license file from the license server. You will find its location in LMTOOLS on the Config Services Tab, Path to License file text box.

3. A copy of the options file from the Server (if you have one). This file will be in the same folder as the license file and will have a name of “adskflex.opt”.

4. A copy of the text from choosing the Perform Status Enquiry button on the Server Status tab of LMTOOLS. Please copy this content into a .txt file in notepad and save as a name such as SrvStat.txt.

5. A copy of the debug log file from the Server. You will find its location in LMTOOLS on the Config Services Tab, Path to the debug log file text box.

September 3, 2010 | Categories: Installation Issues, Launching Issues, Network Deployment Issues, Network License Issues, Troubleshooting Techniques | Leave a comment